Shipping
Shipping is calculated at checkout and based on the amount of products you order and the destination country. All packages will be shipped from Sweden with DHL Express. We've selected this service because they have a great track record and they deliver the faster and with more care and with tracking.
Import fees
Each country has different rules and regulations on import fees and tariffs. We recommend researching your countries specific rules for importing packages from Sweden. Note: UK, Canada and South American countries always charge import fees. You (the buyer) are responsible for the import fees.
RETURN POLICY
At Squidmar, we want you to be completely satisfied with your purchase of our products. If you have any issues with your order, please review our return policy below:
1. Returns
1.1. You may return items purchased from Squidmar.com within 30 days of receiving your order.
1.2. To be eligible for a return, you need a proof of purchase. Your items must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Initiate a Return
2.1. To initiate a return, please contact our customer service team at Sales@squidmar.com to request a return authorization.
2.2. Once your return is authorized, we will provide you with instructions for returning the item.
3. Refunds
3.1. Upon receiving the returned item and inspecting its condition, we will process your refund.
3.2. Refunds will be issued to the original payment method, excluding any shipping and handling charges, within 10 days of receiving the returned item.
4. Exchanges
4.1. We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as described above, and then place a new order for the desired item.
5. Shipping Costs
5.1. Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item, and we will cover the return shipping costs.
7. Contact Us
7.1. If you have any questions about our return policy or need assistance with a return, please contact our customer service team at Sales@squidmar.com.
TERMS OF SERVICE
By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions ("Terms of Service"). If you do not agree to these terms, please do not use our services.
1. Orders and Payments
1.1. By placing an order with us, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of your order.
1.2. Payment is due at the time of purchase. We accept Stripe and Pay Pal.
2. Shipping
2.1. We will make reasonable efforts to ship your order promptly. Shipping times may vary and are subject to carrier availability.
2.2. Shipping fees are calculated at checkout and are the responsibility of the customer.
2.3 Each country has different rules and regulations on import fees and tariffs. We recommend researching your countries specific rules for importing packages from Sweden. Note: UK, Canada and South American countries always charge import fees. You (the buyer) are responsible for the import fees.
3. Returns and Refunds
3.1. We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving it to initiate a return.
3.2. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
3.3. Refunds will be issued to the original payment method, minus any applicable fees, within 10 days of receiving the returned item.
4. Product Use
4.1. Our products' intended use is as merchandise for the Squidmar YouTube channel, and our brushes and miniatures are intended for miniature modeling purposes.
4.2. Please follow any instructions or guidelines provided with our products for their safe and effective use.
4.3. All our miniatures are sold unassembled and unpainted.
5. Intellectual Property
5.1. All content on our website, including images and product descriptions, is the property of EmilNyström Media AB and is protected by copyright and other intellectual property laws.
5.2. You may not use our content without our express written permission.
6. Limitation of Liability
6.1. EmilNyström Media AB shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our products.
7. Termination
7.1. We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason.
8. Governing Law
8.1. These Terms of Service are governed by and construed in accordance with the laws of The European Union, without regard to its conflict of law principles.
9. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at Sales@squidmar.com.
PRIVACY POLICY
At Squidmar, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make purchases of our products.
1. Information We Collect
1.1. Personal Information: When you make a purchase or create an account, we may collect your name, email address, shipping address, and payment information.
1.2. Usage Data: We may collect information about your use of our website, including your IP address, browser type, and pages visited.
2. How We Use Your Information
2.1. We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
2.2. We may also use your information to improve our website, enhance your shopping experience, and send you promotional materials if you have opted in to receive them.
3. Information Sharing
3.1. We do not sell or rent your personal information to third parties.
3.2. We may share your information with service providers and partners who assist us in conducting our business, such as payment processors and shipping companies. These parties are obligated to protect your information.
4. Data Security
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Your Choices
5.1. You have the right to access, correct, or delete your personal information. You can also opt out of receiving promotional emails from us.
5.2. You can manage your communication preferences by contacting us at sales@sqidmar.com.
6. Cookies
6.1. We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
7. Children's Privacy
7.1. Our services are not intended for children under the age of 13. We do not knowingly collect or maintain information from children under 13.
8. Changes to this Privacy Policy
8.1. We may update this Privacy Policy to reflect changes in our practices. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at sales@squidmar.com.